Barclays is committed to keeping your information private. By 'your information' we mean any information about you that you provide to us. This policy relates to the privacy of your information with the Bank. The Barclays Group's Privacy Principles (see below) explains how we will handle your information.

Choice and Consent of the customer

The decision to provide Barclays with certain customer information via our website is always up to the customer. It should however be noted that in financial dealings, withholding certain information may limit the services Barclays is able to offer the customer.

Barclays will not collect or use customer information without obtaining the customer's consent. In instances where Barclays does purchase information from information providers, Barclays will ensure that the third party has obtained valid consent before concluding the purchase. In respect of all marketing activities related to Barclays services or products, consent to collect or use your information will be obtained from you, the customer. Should the customer choose to not provide consent, then consent will be implied (e.g. if the customer is given an opportunity to opt out of a specific form of information sharing, but choose not to do so, it implies that the customer chooses to share this information).

It is important to note that where customer information is provided for marketing services, it is only done so with your consent as described above. In addition, third parties chosen by any member within the Barclays Africa Group are taken through strict due diligence processes in order to ensure that the customer information is handled securely.

The type of customer information the customer will be asked to provide will vary according to the product or services required.

Internal information sharing:

Barclays is made up of a number of different business units, that all collect information independently from Barclays customers. By sharing information about a customer's accounts among different business units, Barclays can serve the customer more efficiently.

External information sharing:

Other companies routinely contact Barclays for credit and financial information about customers. Barclays will, however, only share customer information in the instances where disclosure is made at the customer's request or with the customer's consent.

Barclays is however obliged to disclosure information relating to regulatory and legal purposes, without consent.

What customer information is collected?

Depending on the Barclays products and services which you subscribe to, the information requirements would vary. Customer information in general refers to personal information submitted to Barclays via the website that identifies or relates to an online visitor or customer, whether they are an individual or a business. This information includes but is not limited to details such as name, age, ID numbers, registration numbers, addresses and other contact details, liabilities, income and payments records, financial information and banking details such as account numbers.

Maintenance of accurate information

Barclays has established procedures designed to ensure that your non-public personal information is as accurate and complete as possible, in accordance with reasonable standards. If you believe that our records contain inaccurate or incomplete information about you, please notify us via our contact centres in order to make the necessary amendments. Some changes will only be made once the necessary supporting documentation has been obtained. We will take reasonable steps to investigate your concerns and correct inaccurate information in a timely manner.

Why does Barclays collect customer information?

Barclays uses customer information to identify the customer and to offer a better online service. Customer information is also necessary to enable Barclays to contact the customer in the event of any query. Barclays further uses customer information to bring to the customer's attention details of Barclays’ other services and products. The more we know about you, the better we can serve you.

How does Barclays safeguard your information?
  •  A financial services provider shall not disclose any information about a consumer to a third party except where:
    • the financial services provider is compelled by law to disclose the information; or\
    • the disclosure is made with the express consent of the consumer”.

And the Financial Institutions Act “(3) No information other than that referred to in subsection (2) shall be divulged by any financial institution to the Credit Reference Bureau without the customers’ consent”.

The sharing of customer information

The only instances in which Barclays is permitted to disclose customer information is when it is:

Required by law

This most often relates to government tax reporting requirements or in terms of a court order or if required in terms of legislation or in accordance with the common law. Absa will, however, in all instances required by law, only disclose the information specifically requested.

Necessary to protect Barclays’ interest

This will not be used as a reason for disclosing information about a customer or a customer's accounts (including name and address) to anyone else, including other companies in the Barclays Africa Group Limited for marketing purposes. However, basic procedures that protect Barclays’ interests sometimes lead to the disclosure of specific customer information to third parties for example, returning a cheque due to insufficient funds in an account.

In the public interest

Sometimes Barclays is asked to disclose customer information for matters of public interest, e.g. to assist in the prevention of crimes. Before complying with these requests, Barclays takes every precaution to ensure the authorities involved have legitimate grounds to make such a request.

Credit reference agencies

Information about a customer's personal debt owed to Barclays may be disclosed to credit reference agencies, where the customer has fallen behind with payments and has not made proposals satisfactory to Barclays for repayment of debt following formal demand or where the customer has given Barclays written consent or where the customer has a cheque referred to drawer, the information is placed on a cheque verification service.

Safeguarding Consumer Information

  •  A financial services provider shall not disclose any information about a consumer to a third party except where:
    • the financial services provider is compelled by law to disclose the information; or\
    • the disclosure is made with the express consent of the consumer”.

And the Financial Institutions Act “(3) No information other than that referred to in subsection (2) shall be divulged by any financial institution to the Credit Reference Bureau without the customers’ consent”.

Privacy statements applying to specific services

Barclays business units or subsidiaries may have their own privacy policies because the nature of the service or products demands a deviation from this policy. These specific policies will apply to and exclusively govern the customer's use of the particular service or product.

Third parties

Except as outlined in the section dealing with "Sharing Customer Information", Barclays will never sell customer information to any other external party. It is important to note that where customer information is provided for marketing services, it is only done so with your consent as described above. In addition, third parties chosen by any member within the Barclays Africa Limited Group are taken through strict due diligence processes in order to ensure that the customer information is handled securely.

E-mail Communication

Barclays may use customer information to send the customer information on new services or products that may be of interest to the customer and from time to time will mail, e-mail or SMS information to the customer about Barclays, Barclays products and services or on the Barclays Africa Group Limited and its products or services. 

Remember, regular non-encrypted e-mail is not secure. For this reason Barclays will not include confidential account information in an e-mail response.

Barclays will further never request the customer, via the use of e-mail, to provide Barclays with personal information, such as your account number; PIN or password, etc.

Help contribute to the protection of your information
  • The customer can also help maintain the security of banking information by:
  • Not sharing the customer's ID or password with anyone
  • Changing the customer's password regularly
  • Remembering to sign off after an online banking session
  • Not leaving the customer's computer unattended while conducting online transactions
  • Reporting lost or stolen cards
  • Helping Absa maintain accurate records by letting Absa know when changes occur in the customer's situation so Absa can update its records accordingly
  • Not sending any confidential information via non-encrypted e-mail
  • Not supplying the customer's personal and financial information to any site he/she doesn't know or trust
How long we keep your personal information on file

We won't keep your information for longer than necessary and will take steps to ensure that it's kept up to date.

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Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

Email:

customerservice.zambia@barclays.com

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