The sharing of customer information
The only instances in which Barclays is permitted to disclose customer information is when it is:
Required by law
This most often relates to government tax reporting requirements or in terms of a court order or if required in terms of legislation or in accordance with the common law. Absa will, however, in all instances required by law, only disclose the information specifically requested.
Necessary to protect Barclays’ interest
This will not be used as a reason for disclosing information about a customer or a customer's accounts (including name and address) to anyone else, including other companies in the Barclays Africa Group Limited for marketing purposes. However, basic procedures that protect Barclays’ interests sometimes lead to the disclosure of specific customer information to third parties for example, returning a cheque due to insufficient funds in an account.
In the public interest
Sometimes Barclays is asked to disclose customer information for matters of public interest, e.g. to assist in the prevention of crimes. Before complying with these requests, Barclays takes every precaution to ensure the authorities involved have legitimate grounds to make such a request.
Credit reference agencies
Information about a customer's personal debt owed to Barclays may be disclosed to credit reference agencies, where the customer has fallen behind with payments and has not made proposals satisfactory to Barclays for repayment of debt following formal demand or where the customer has given Barclays written consent or where the customer has a cheque referred to drawer, the information is placed on a cheque verification service.
Safeguarding Consumer Information
- A financial services provider shall not disclose any information about a consumer to a third party except where:
- the financial services provider is compelled by law to disclose the information; or\
- the disclosure is made with the express consent of the consumer”.
And the Financial Institutions Act “(3) No information other than that referred to in subsection (2) shall be divulged by any financial institution to the Credit Reference Bureau without the customers’ consent”.
Privacy statements applying to specific services
Barclays business units or subsidiaries may have their own privacy policies because the nature of the service or products demands a deviation from this policy. These specific policies will apply to and exclusively govern the customer's use of the particular service or product.
Except as outlined in the section dealing with "Sharing Customer Information", Barclays will never sell customer information to any other external party. It is important to note that where customer information is provided for marketing services, it is only done so with your consent as described above. In addition, third parties chosen by any member within the Barclays Africa Limited Group are taken through strict due diligence processes in order to ensure that the customer information is handled securely.
Barclays may use customer information to send the customer information on new services or products that may be of interest to the customer and from time to time will mail, e-mail or SMS information to the customer about Barclays, Barclays products and services or on the Barclays Africa Group Limited and its products or services.
Remember, regular non-encrypted e-mail is not secure. For this reason Barclays will not include confidential account information in an e-mail response.
Barclays will further never request the customer, via the use of e-mail, to provide Barclays with personal information, such as your account number; PIN or password, etc.