CashSend lets you send money to any person in Zambia who has a mobile phone. To collect all they need to do is visit their nearest Barclays ATM. What's more, you don’t even need to have data to use CashSend.

How it works

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Special features
  • Send money across the country to anyone with a mobile phone
  • The person receiving the funds does not need to have a bank account
  • Withdrawal of funds is done at any Barclays ATM - without needing an ATM card
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How to send money at the ATM
  • Insert your ATM card into any Barclays ATM and select the 'More Services' option
  • Select the 'Money Voucher' option
  • Enter the amount you wish to send
  • Create a 4 digit 'Voucher PIN' (you will have to enter this twice)
  • Select the option to enter a phone number and enter the recipients’ mobile phone number - you can opt to proceed without entering a recipient’s phone number
  • Take and retain your receipt as proof of the transaction
  • Send the 4 digit ‘Voucher PIN’ to your recipient.
  • If you opted not to enter their mobile phone number, ensure you also send the recipient the 'Voucher Number' (on the receipt)
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How to send money using Hello Money
  1. Dial *229# and enter your 6-digit PIN
  2. Select option 4 for CashSend
  3. Enter recipient’s phone number
  4. Enter amount
  5. Select account number to be debited
  6. Create a recipient PIN for the transaction
  7. Confirm to complete the transaction
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How to receive money

If the sender entered the mobile phone number of the recipient, the recipient will receive an SMS from Barclays containing the following information:

  • A message informing the recipient that money has been sent to them and is ready for collection
  • A unique 8 digit 'Voucher Number'

The recipient will go to any Barclays ATM and:

  • Select the 'Cardless services' option
  • Enter the 8 digit 'Voucher number' (from the Barclays SMS OR as told to him/her by the sender)
  • Enter the 4 digit 'Voucher PIN' (as communicated by the sender) 
  • The money will be dispensed
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Need more help?

Call:

Toll free: 5950
Tel: +260 (211) 366100
Tel: +260 (211) 366225

Email:

customerservice.zambia@barclays.com

Talk to us